911
PC Rescue accepts the following Payment Methods:
- Visa
- Mastercard
- Discover
- American
Express
- Prepaid
Company
Check, Personal Check, Cashier Check or Money Order.
Please note: Checks and money order must clear before
items purchased by the form of payment ship.
No
Purchase Order, Fax, and C.O.D. orders please.
Sorry, No International Credit Card.
911
PC Rescue offers the following shipping methods:
- Airborne Ground - Takes
3 - 6 Days (depending on location) plus 1-3 business
days processing time.
- Airborne 2nd Day - Takes
2 Days plus 1-3 days processing time.
- FedEx Second Day - Takes
2 Days plus 1-3 days processing time
- FedEx Over-Night - Takes
1 Day plus 1-3 days processing time
- APO/FPO Welcome!
- Takes 2-4 weeks plus 1-2 days processing time
Sorry, No International shipment.
Price
Matching / Price Policy
Unfortunately, we do not currently offer price matching.
For your convenience, all of our most current and lowest
pricing is posted on our web site daily. Prices
are not negotiable.
Cross-Ship
911 PC Rescue does not cross-ship CPU under
any condition. All other items can be cross-shipped
if: 1. Customer agrees to pay first. 2. The exact same
item is in stock. All return shipping costs are the
responsibilities of the customer. Return shipping is
a service you pay shipping companies.
Under no condition will 911
PC Rescue cross-ship any item after 30 days of original
invoice date.
Combo Specials
How does it work:
Add both items to your shopping cart, click check out.
Discount will apply at order confirmation.
Note: One Combo Special per an order. These specials
are subject to end without notice. 911 PC Rescue is
not responsible for typographical errors. All typographical
errors are subject to correction.
Mail-in Rebates
For your convenience, 911 PC Rescue does its best to
advertise any current rebates on our web site. The prices
listed on our web site do not include the rebate savings.
Any use of these rebates is limited to any terms or
conditions as determined by the manufacturer. If you
have any questions regarding the rebate terms &
conditions, please contact the manufacturer directly.
Refurbished
Items
1 Refurbished products are products that contain components
that have been owned by other clients and returned to
911 PC Rescue, 911 PC Rescue guarantees all refurbished
products for 30 days only. All refurbished items are
considered OEM "barebone" parts.
Sales
Tax
Sales tax is only required
for orders shipping within our resident state. Therefore,
all orders shipping within California will be charged
the applicable sales tax according to your county.
Item
Testing
Like
any other retailers, all items are shipped as we received
from the manufacturers. 911 PC Rescue does not test
any item.
OEM
vs. Retail
The retail and OEM versions usually will have the same
exact product, however the retail version usually will
come with bundled software, retail packaging, and more
bells and whistles so to speak. OEM (Original Equipment
Manufacturer), White Box, Brown Box versions will come
with the actual product and usually the drivers, no
special packaging or software. Occasionally the retail
version will accompany a longer warranty.
Suggestion: Check out the manufacturer's
website, to see what all is included.
"Bare
Drive" or "Bare Card"
These items come exactly as they are described. You
will only receive the bare drive or the bare card. These
items are brand new. However they are purchased in bulk,
and will not accompany any documentation, software,
or accessories.
Suggestion: Most drivers
and documentation can be downloaded from the manufacturer's
web site.
"Must
be purchased with Hardware"
These items may not be purchased by themselves, and
must be purchased with another item from our store.
Any item in our on-line store will be sufficient. There
are no minimum dollar requirements or specific hardware
requirements.
Money
Back Guarantee
All items except otherwise mentioned, may be returned
within 30 days from the original invoice date. CPU and
memory must be returned within 7 days from the date
of receipt. A return authorization number is required
for all returns. 15% restocking
fee will apply. Additional deduction will be made for
CPU.
Due to manufacturer policies,
all Software, Retail Boxed Processors, Notebooks, Blank
Media Cartridges, Routers, products are non-returnable.
Refunds
are issued back to the original source of the purchase.
We do not issue store credit.
Restocking
Fee
A 15% restocking
fee will be applied to all returns for refund. Shipping
charges are non-refundable. No refund after 30 days.
Technical Assistance
For most products, please contact the original manufacturer
for assistance. 911 PC Rescue does not provide tech
support.
Processing
Time
You can expect your order to be processed within approximately
one to three "business" days, provided the items are
in stock and there are no problems with the payment
verification. 911 PC Rescue does not guarantee same
day shipping however, we will make EVERY EFFORT POSSIBLE
to ship same day. Orders will NOT be processed
on weekends and holidays.
Disclaimer:
WHILE 911 PC Rescue CANNOT GUARANTEE SAME DAY SHIPMENT
FOR ALL ORDERS, 911 PC Rescue WILL PUT FORTH OUR BEST
EFFORT TO SHIP ALL RUSH ORDER THE SAME BUSINESS DAY
IF CONDITIONS ARE MET.
Back
Orders
Any items that are unavailable will be placed on back
order, and the remainder of your order will be shipped.
Please check our web site for the back ordered item's
estimated time of arrival. Please note that these dates
are "estimates" and not guaranteed to arrive on
that date.
Order
Status
911 PC Rescue Parts will do everything possible to keep
you informed of your order via e-mail. Your tracking
number will be emailed to you once the item is shipped.
Privacy
911 PC Rescue respects your privacy. We will NOT
under any circumstances sell or release your information
to anyone. All of the information obtained from our
web site will be used for processing purposes only.
Security
Whether you are placing an order by phone or the internet,
security is our number one priority. All on-line transactions
are sent through our secure server and encrypted with
128-bit technology. Once the information is received
through the internet or by phone, trusted authorized
employees will process your payment, and make sure that
your information is handled with the highest level of
security.
Change
Orders
You may request a change to your order, provided your
order has not already been charged. Please call during
business hour to change your order. Please always have
your order number ready. Please
never request change order via Email as we may not receive
it in time.
Cancel
Order
You may request a cancellation of your order, provided
your order has not already been processed and shipped.
Please call during our business hour to cancel your
order. If your account has already been charged, you
will receive a credit back to your account. Please
never request cancel order via Email as we may not receive
it in time.
Resellers
Unfortunately, we do not currently have a reseller or
discount program available at this time. 911 PC Rescue
currently already negotiates the best possible price
for you, and offers these great discounts to all of
our customers through our web site. Anytime we receive
any specials or promotions, we will immediately post
them on our web site for you to take advantage.
Tax: All customers
outside of California will not be charged any tax. Therefore,
there is no need to fax or set up any reseller tax exemption
form.
For California Reseller: please place your first order
as normal, and fax over your reseller certificate with
your S.O number. We will remove all tax from your order.
All future orders will also be exempted.
Volume
Discounts
Unfortunately, we do not currently offer volume or wholesale
discounts. 911 PC Rescue currently already negotiates
the best possible price for you, and offers these great
discounts to all of our customers through our web site.
Anytime we receive any specials or promotions, we will
immediately post them on our web site for you to take
advantage.
Product
Reviews
911 PC Rescue is not a forum for product reviews. For
product reviews, we recommend sites such as www.cnet.com,
www.anandtech.com, and www.tomshardware.com. 911 PC
Rescue is a private site that conducts the business
of selling computer hardware and as such, any specifications
and information posted by 911 PC Rescue regarding products
for sale must be factual. However, customer comments
in regards to their experience with said products are
the opinions of the user. The customer opinion reviews
are used at the discretion of 911 PC Rescue as a marketing
device for positive and constructive ways to share the
benefit of the product. It is not used as a source for
negative commentary as we cannot endorse the validity
of any negative comment. Therefore, the 911 PC Rescue
site is moderated to remove any unproven biased negative
comments. It is not the intention of 911 PC Rescue to
mislead any customer and therefore all purchase decisions
should not be solely based on the product review.
911
PC Rescue Purchase Agreement
By accepting delivery of
any product delivered from 911 PC Rescue ("911 PC Rescue"),
you ("Customer") agree to be bound by the terms and
conditions listed below. You and 911 PC Rescue agree
that the following terms and conditions are the exclusive
terms governing the sales transaction between Customer
and 911 PC Rescue. Any attempt to alter, supplement,
modify or amend these terms and conditions by the Customer
will be considered a material alteration of this agreement
and, therefore, are null and void. In addition, these
terms and conditions are subject to change at any time,
without prior written notice. Therefore, please check
these terms and conditions carefully each time you place
an order with or accept delivery of any goods from 911
PC Rescue.
1. 911 PC Rescue SATISFACTION GUARANTEE - 911 PC Rescue
offers our customers a 30-day satisfaction replacement
or refund guarantee on all purchases, except:
- 7-day replacement or
refund guarantee on all CPU/Memory products and refurbished
computer products 1.
- Note:
For CPU, base cost will reflect current market price,
and 15% restocking fee will apply after this adjustment.
Therefore, total refund is subtracting.
However, to take advantage
of 911 PC Rescue's return guarantee policy, Customer agrees
to comply with 911 PC Rescue's Product Return Procedure
as below. Any breach of 911 PC Rescue's Return Policy
Procedure will result in the loss of 911 PC Rescue's replacement/return
guarantee. Furthermore, all return shipments not in compliance
with these instructions will be rejected.
Product Return Procedure:
- To return a product
based upon 911 PC Rescue's replacement/return guarantee,
you must obtain a Return Merchandise Authorization
("RMA") number within the guarantee return period
for the product (described above). All RMA must be
filed by calling 911 PC Rescue's Customer Service
at 207-439-7831. 911 PC Rescue will not accept
returns without prior authorization and a RMA number.
Once issued, RMA numbers are valid for 15 days within
which return products must be received by 911 PC Rescue.
RMA numbers will not be extended or reissued. Customer
should prominently display the RMA number(s) on the
shipping label of boxes containing the returned product.
- Customer is solely responsible
for shipping any returned product to 911 PC Rescue.
Customer agrees to use only reputable carriers capable
of providing proof of delivery and insurance for the
entire value of the shipment. Customer agrees to bear
all shipping charges and all risk of loss for the
return product during shipment. Customer agrees that
all returned products will be 100% complete, in re-saleable
condition, and will include the original packaging
material, manuals, blank warranty cards, and other
accessories provided by the manufacturer. If any component
of the returned product is missing, 911 PC Rescue's
Return Procedure will be breached and 911 PC Rescue
will reject the entire return or may choose to impose
additional charges against the customer for replacement
of the missing component.
- 911 PC Rescue will not
refund to Customer the original shipping charges.
In addition, 911 PC Rescue will assess a 15% restocking
fee against the Customer's account on all returns
for refund.
2. WARRANTIES
911 PC Rescue is a distributor only. Products sold by
911 PC Rescue are not manufactured by 911 PC Rescue. The
products may, however, be covered by each manufacturer's
warranty, service, and support policy (if any). 911 PC
Rescue assigns and passes through to the Customer any
warranty of the manufacturer, and Customer acknowledges
that it shall have recourse only under such warranties
and only as against the manufacturer of the products.
911 PC Rescue MAKES NO REPRESENTATION OR EXPRESS WARRANTY
WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS
DOCUMENT. 911 PC Rescue DISCLAIMS ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING
AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED
WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF
DEALING, OR COURSE OF PERFORMANCE.
3. YEAR 2000 POLICY
Customer's only recourse for any "Year 2000" issue is
as against the applicable manufacturer under its manufacturer
warranty. Please contact the manufacturer to determine
warranty coverage for "Year 2000" compliance problems.
911 PC Rescue DISCLAIMS ALL REPRESENTATIONS OR WARRANTIES,
EXPRESS OR IMPLIED, WITH RESPECT TO "YEAR 2000" COMPLIANCE
OF ANY PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE
IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR
A PARICULAR PURPOSE. THE RETURN POLICY OUTLINED ABOVE
DOES NOT APPLY TO "YEAR 2000" COMPLIANCE PROBLEMS.
4. LIMITATION OF LIABILITY
IN ALL CIRCUMSTANCES 911 PC Rescue'S MAXIMUM LIABILITY
IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD.
911 PC Rescue SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE
UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR
CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS
IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. 911 PC Rescue
SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES
AGAINST THE CUSTOMER, OR FOR MALFUNTION, DELAYS, INTERRUPTION
OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY
DAMAGES, WHETHER OR NOT 911 PC Rescue IS APPRISED OF THE
POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
5. GENERAL TERMS AND CONDITIONS
Payment Terms; Orders: An order is not binding upon 911
PC Rescue until it is accepted; 911 PC Rescue must receive
payment before it will accept an order. Payment for product(s)
ordered is due prior to shipment. Customer can make payment
by credit card, wire transfer, or some other method prearranged
with 911 PC Rescue. You agree to pay the amount(s) due
as specified on the invoice, and you agree to pay interest
on all past-due sums at a rate of 1.5% per month or the
highest rate allowed by law, whichever is greater.
Shipping Charges: Your total cost for purchase of any
product will include shipping and handling charges shown
on the 911 PC Rescue invoice.
Title; Risk of Loss: 911 PC Rescue will arrange for shipment
of ordered product(s) to the Customer, Free On Board (F.O.B.)
shipping point, meaning title to the product(s) -- excepting
software-- and risk of loss passes to the Customer upon
delivery to the carrier. 911 PC Rescue reserves a purchase
money security interest in the product(s) until its receipt
of the full amount due. Customer agrees to allow 911 PC
Rescue to sign appropriate documents on Customer's behalf
to permit 911 PC Rescue to protect its purchase money
security interest. Title to software will remain with
the licensor(s). All software is provided subject to the
license agreement of the software maker. Customer agrees
to be bound by any software license agreement once the
seal on the package is broken. 911 PC Rescue will advise
Customer of estimated shipping dates, but 911 PC Rescue
will, under no circumstances, be responsible for delays
in delivery, and associated damages, due to events beyond
its reasonable control, including without limitation,
acts of God or public enemy, acts of federal, state or
local government, fire, floods, civil disobedience, strikes,
lockouts, and freight embargoes.
Governing Law and Jurisdiction:
Any dispute arising out of or related to these Terms and
Conditions or the sales transaction between 911 PC Rescue
and Customer shall be governed by the laws of the State
of California, without regard to its conflicts of law
rules. Specifically, the validity, interpretation, and
performance of this agreement shall not be governed by
the United Nations Convention on the International Sale
of Goods. 911 PC Rescue and Customer consent to the exclusive
jurisdiction and the venue of the State Courts of the
State of California, Los Angeles County, to resolve any
dispute between them related hereto, and the parities
waive all rights to contest this exclusive jurisdiction
and venue of such Courts. Finally, the Customer also agree
not to bring any legal action, based upon any legal theory
including contract, tort, equity or otherwise, against
911 PC Rescue that is more than one year after the date
of the applicable invoice.
Severability:If any provision contained in this agreement
is or becomes invalid, illegal, or unenforceable in whole
or in part, such invalidity, illegality, or unenforceability
shall not affect the remaining provisions and portions
of this agreement, and the invalid, illegal, or unenforceable
provision shall be deemed modified so as to have the most
similar result that is valid and enforceable under applicable
California law.
Waiver: The failure of either party to require performance
by the other party of any provision of this agreement
shall not affect in any way the first party's right to
require such performance at any time thereafter. Any waiver
by either party of a breach of any provision in this agreement
shall not be taken or held by the other party to be a
continuing waiver of that provision unless such waiver
is made in writing.
Entire Agreement: These terms and conditions, together
with the 911 PC Rescue's invoice respecting the products
ordered by Customer, are the complete and exclusive agreement
between 911 PC Rescue and Customer, and they supersede
all prior or contemporaneous proposals, oral or written,
understandings, representations, conditions, warranties,
and all other communications between 911 PC Rescue and
Customer relating to the subject products. This agreement
may not be explained or supplemented by any prior course
of dealings or trade by custom or usage.
1 Refurbished products are products that contain components
that have been owned by other clients and returned to
911 PC Rescue |
